The small print

We wouldn’t be lawyers if we missed a chance to explain to you how we conduct ourselves. But being good lawyers, means we want to keep this relatively simple.

In this section you will find information about the following:

How we explain to you the work that we do – this is by means of a Key Information Summary – which we send each time you ask us to do some work.

Our Terms of Business – which provide a general framework for our relationship and responsibilities to one another.

Our Promise to You – which explains the level of quality and service we seek to provide to you, as well as if anything goes wrong, how you can ask us to put it right (if you have a complaint). Also our Complaints procedure if you need more specific information about this.

Litigation and Other Contentious Business – Additional Information on Costs – provides relevant details for those who may be thinking of employing the services of our Commercial Disputes team.

Paying us – explains the various means by which you can settle our invoice.

If you would like any further information please contact our Quality and Risk Officer on +44 (0)1223 225110 or email